Banking Strategies to Power Smart Decisions

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Report

Innovations in Lending Services

Apr 11, 2024

For sure, the interest-rate climate, deposit health, regulatory changes and other market dynamics influence lending. But it’s the enterprise strategies for unlocking smarter processes, finding consumers where they transact, and safely speeding up access to financing that populate the April...

Consumer Banking

Article

Mitigating ‘instant’ fraud in instant payments

Apr 2, 2024

By Calin Sandru

Real-time scoring and cross-channel coverage: Fraud in instant payments is a modern problem that requires a modern solution.

Fraud Prevention

Article

Holistic authentication is a critical deterrent to banking and payments fraud

Apr 1, 2024

By Frank Moreno

Fighting fraud in channel-specific authentication tools results in inconsistent user experiences and vulnerable gaps that fraudsters exploit.

Fraud Prevention

Article

Is the bank branch’s reality virtual?

Apr 26, 2024

By Dawn Wotapka

Proponents say the metaverse is revolutionary. For banks, this might include transactional, retail and gaming VR experiences with a few familiar aspects of traditional branches.

Consumer Banking

Article

How gen AI will change bank marketing and the role of the marketer

Apr 25, 2024

By Abbas Merchant

Rapid developments in AI and automation are creating new possibilities and perils for marketers. That’s especially true in highly regulated and intensely competitive financial services.

Technology

Report

State of the U.S. Deposit Market

Apr 25, 2024

U.S. banking deposits continue to be impacted by post-pandemic economic turbulence. This analysis tracks key trends in the U.S. bank deposit landscape among both consumers and small businesses, covering 2023 and the first financial quarter of 2024....

Business Banking / Consumer Banking

Article

Security: 8 steps for banks to simplify Identity and Access Management

Apr 24, 2024

By Beth Sumner

Think of IAM as a digital-banking gatekeeper that enables and doesn’t inhibit customers, vendors and employees.

Technology

Webinar

Small business banking trends

Upcoming: May 15, 2024

Discover the latest trends and challenges for business banking customers. BAI conducted a survey of business owners to understand their priorities and challenges that will influence their strategies in the future....

Business Banking

Article

Bank regulators care about more than just policy acknowledgments

Apr 23, 2024

By Christopher Boersma

Centralize your policy management to create a culture of compliance.

Compliance, Regulation & Risk

Article

Transform your people before you transform your branches

Apr 22, 2024

By Katherine Regnier

“Trying to transform your branches without transforming your people first is like giving someone without a license a new car,” says Aaron Young, senior vice president of retail banking at Credit Union of Southern California (CU SoCal)....

Consumer Banking

Article

From interactive teller machines to high-tech signage, more branches go digital

Apr 19, 2024

By Katie Kuehner-Hebert

ITMs are in and tablet bars are out. Self-service features aren’t only about efficiency—they must enhance the customer experience.

Consumer Banking

Article

Enforcement numbers are telling: BaaS crackdown picked up in early 2024

Apr 18, 2024

By Rachel Koning Beals

Fintech partner banks are likely to see increased scrutiny, but growth may not slow.

Compliance, Regulation & Risk

Article

More science than art: A 3-part formula for greater banking CX

Apr 17, 2024

By David Ritter

Banks need a solid strategy to improve their customer experience to grow deposits.

Consumer Banking

Job Aid

Tracking and Communicating Training Program Status

Apr 16, 2024

In this article, BAI highlights the solutions provided in the BAI Learning Manager that help organizations create and manage compliance training programs that meet regulatory expectations....

Compliance, Regulation & Risk

Job Aid

Regulators Care About More Than Course Completions

Apr 16, 2024

In this article, BAI addresses how learning management software can help organizations create training programs that meet regulatory expectations and help foster a culture of compliance....

Compliance, Regulation & Risk

Job Aid

Setting and Monitoring Policy and Procedure Success Metrics

Apr 16, 2024

In this article, BAI highlights key metrics organizations should benchmark to measure effectiveness throughout a policy and procedure’s lifecycle....

Compliance, Regulation & Risk

Job Aid

Setting Training Metrics to Monitor Program Success

Apr 16, 2024

In this article, BAI highlights key metrics businesses should be benchmarking to measure the effectiveness of their compliance training courses throughout their lifecycle....

Compliance, Regulation & Risk

Article

Multigenerational households want more personalized banking options

Apr 16, 2024

By Bentzium (Bentzi) Aviv

Multigenerational families have unique financial services needs. Transparency and insight emerged as a critical pain point, Amdocs finds.

Consumer Banking

Webinar

Customer acquisition: Leveraging data to attract and retain customers

Upcoming: May 8, 2024

Holly Hughes, BAI CMO, will share BAI’s latest survey results and host a conversation with Chris Phelan, Director, Sales Strategy & Analytics at Vericast, on actions to take to attract and retain customers while building lasting loyalty....

Marketing & Sales

Article

AI is impacting the work of dealmakers and financial professionals. Here’s how.

Apr 15, 2024

By Mark Williams

For one, due diligence is already being transformed by artificial intelligence.

Technology

Article

Here’s what’s next in the vital (and complex) relationship between banks and fintech in this economy

Apr 12, 2024

By Rick Kuci

Tougher regs and economic noise – including an election, fluctuating interest rates and wage inflation – mean that smart fintech-bank partnerships are more crucial than ever.

Technology