Banking Strategies to Power Smart Decisions

View BAI Banking Strategies content, BAI research and other BAI thought leadership.

Article

Let’s get practical about the banking use cases for AI

Mar 12, 2024

By Abhishek Veeraghanta
AI could become a tech boondoggle if your criteria for success is only to keep pace with the competition.
Technology

Article

Harnessing AI and machine learning for credit decisioning

Mar 11, 2024

By Gordon Campbell
‘Banks can experiment until they can manage AI’: A Q&A with Rich Data Co.’s Gordon Campbell.
Technology

Article

Evolving the banking contact center with AI-enabled customer support

Mar 7, 2024

By Sang Kim
A Q&A with BMO’s Sang Kim.
Technology
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Article

How gen AI will change bank marketing and the role of the marketer

Apr 25, 2024

By Abbas Merchant
Rapid developments in AI and automation are creating new possibilities and perils for marketers. That’s especially true in highly regulated and intensely competitive financial services.
Technology

Article

Security: 8 steps for banks to simplify Identity and Access Management

Apr 24, 2024

By Beth Sumner
Think of IAM as a digital-banking gatekeeper that enables and doesn’t inhibit customers, vendors and employees.
Technology

Article

AI is impacting the work of dealmakers and financial professionals. Here’s how.

Apr 15, 2024

By Mark Williams
For one, due diligence is already being transformed by artificial intelligence.
Technology

Article

Here’s what’s next in the vital (and complex) relationship between banks and fintech in this economy

Apr 12, 2024

By Rick Kuci
Tougher regs and economic noise – including an election, fluctuating interest rates and wage inflation – mean that smart fintech-bank partnerships are more crucial than ever.
Technology

Article

To prepare for gen AI tomorrow, financial institutions should prioritize data organization today

Apr 11, 2024

By Mark Leher
First ask, how does your organization manage architecture and access for both structured and unstructured data?
Technology

Article

Unmasking work friction: Hidden hurdles cost banks millions

Apr 9, 2024

By Christophe Martel
Ask employees where they experience the most friction daily and triage the costliest pain points.
Technology

Article

Transforming contact centers with AI: 4 essential use cases

Apr 3, 2024

By Rahul Kumar
Bank survey respondents anticipating spending more on CX technology will give priority to AI.
Technology

Webinar

AI in the call center: How responsible AI impacts your employees and customers

Recorded: Apr 24, 2024

Join us for this complimentary webinar to hear a discussion on how Service 1st Federal Credit Union modernized their call centers with AI....
Customer Experience / Technology

Article

Banks face the twin-edged sword of generative AI

Mar 4, 2024

By Edmund Lawler
More and more, banks employ the latest artificial intelligence tools to fight fraud, but so do the bad actors.
Technology

Article

Composable digital experience platforms are a new generation of banking CX

Feb 27, 2024

By Young Pham
Financial institutions can deliver dynamic experiences that respond to evolving customer preferences.
Technology

Article

Generative AI’s unfolding transformation of banking

Feb 26, 2024

By Greg Jacobi
A Q&A with Greg Jacobi of Salesforce on building trust, upskilling and more.
Technology

Article

Preparing your enterprise to leverage AI

Feb 21, 2024

By Sathish Muthukrishnan
In this Q&A, Sathish Muthukrishnan of Ally Financial shares practical recommendations for leveraging artificial intelligence at financial institutions.
Technology

Webinar

Breaking industry barriers: New avenues of growth for credit unions and banks

Recorded: Mar 14, 2024

Increasing competition from fintechs, neolenders, and tech giants is compelling banks and credit unions to seek out innovative business models to expand and diversify their sources of revenue. By embracing strategies such as distributing financial products through retailer websites and points of sale or creating value-added bundles that include both financial and non-financial partner products, financial institutions have the potential to achieve up to 20% increases in revenue. Join us for this complimentary BAI webinar to hear FintechOS’s Mariana Henriques speak with Matt McCombs, President and CEO of Vibrant Credit Union, a 50,000-member financial institution serving Iowa, Illinois and Indiana, about how they reinvented their direct origination business.
Technology

Article

Here’s the key to bringing new fintech to your core banking system

Feb 13, 2024

By Pam Kaur
Instead of repetitive data mapping for every fintech integration, middleware brings seamless linkage at a much faster pace.
Technology

Article

How banks can securely embrace embedded finance to boost revenue

Feb 8, 2024

By Joel Legg
Tapping Banking-as-a-Service (BaaS) in regional and mid-size financial institutions can diversify revenue streams, bolster deposits and generate increased income.
Technology

Article

6 ways financial institutions can harness the power of AI

Feb 2, 2024

By Alexa Bennett
Data analytics, social media management, fraud detection and more will benefit from this technology.
Technology

Article

Beyond the chatbot: Why virtual assistants are the future of customer service

Feb 1, 2024

By Nina Vellayan
Conversational AI helps financial services organizations interact with technology in a human-like manner.
Technology

Whitepaper

Strategies & budgeting for financial institutions

Jan 31, 2024

Research indicates that for banks and credit unions to compete with megabanks, they should focus on data insights, speedy technology, AI-powered solutions, cybersecurity, and Gen Z marketing. 2024 is deemed a 'crossroads year' for the financial industry, demanding urgent deployment...
Technology

Article

How to rethink banking tech consolidation in 2024 for the best ROI

Jan 24, 2024

By James White
Experts recommend starting small and simple. Centralize customer data and build actionable customer profiles.
Technology

Article

3 steps to creating and owning your bank’s API strategy

Jan 11, 2024

By Leo Mattiazzi
Use an Application Programming Interface to create connected digital experiences and customer flexibility, even to fast-track internal software development.
Technology

Whitepaper

Banking on continuous improvement: Overcoming the challenges to drive transformation in financial services

Jan 4, 2024

Realigning IT priorities to optimize costs and drive efficiencies can become a springboard for accelerated and sustainable digital transformation....
Technology