Banking Strategies to Power Smart Decisions

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Article

Mitigating ‘instant’ fraud in instant payments

Apr 2, 2024

By Calin Sandru

Real-time scoring and cross-channel coverage: Fraud in instant payments is a modern problem that requires a modern solution.

Fraud Prevention

Article

Holistic authentication is a critical deterrent to banking and payments fraud

Apr 1, 2024

By Frank Moreno

Fighting fraud in channel-specific authentication tools results in inconsistent user experiences and vulnerable gaps that fraudsters exploit.

Fraud Prevention

Article

CRA and financial literacy: What banks need to know

Mar 28, 2024

By Kathleen Craig

Digital channels, transaction data and robust product offerings position banks to provide financial wellness tools that can make a meaningful impact.

Compliance, Regulation & Risk

Article

Is the bank branch’s reality virtual?

Apr 26, 2024

By Dawn Wotapka

Proponents say the metaverse is revolutionary. For banks, this might include transactional, retail and gaming VR experiences with a few familiar aspects of traditional branches.

Consumer Banking

Article

How gen AI will change bank marketing and the role of the marketer

Apr 25, 2024

By Abbas Merchant

Rapid developments in AI and automation are creating new possibilities and perils for marketers. That’s especially true in highly regulated and intensely competitive financial services.

Technology

Article

Security: 8 steps for banks to simplify Identity and Access Management

Apr 24, 2024

By Beth Sumner

Think of IAM as a digital-banking gatekeeper that enables and doesn’t inhibit customers, vendors and employees.

Technology

Article

Bank regulators care about more than just policy acknowledgments

Apr 23, 2024

By Christopher Boersma

Centralize your policy management to create a culture of compliance.

Compliance, Regulation & Risk

Article

Transform your people before you transform your branches

Apr 22, 2024

By Katherine Regnier

“Trying to transform your branches without transforming your people first is like giving someone without a license a new car,” says Aaron Young, senior vice president of retail banking at Credit Union of Southern California (CU SoCal)....

Consumer Banking

Article

From interactive teller machines to high-tech signage, more branches go digital

Apr 19, 2024

By Katie Kuehner-Hebert

ITMs are in and tablet bars are out. Self-service features aren’t only about efficiency—they must enhance the customer experience.

Consumer Banking

Article

Enforcement numbers are telling: BaaS crackdown picked up in early 2024

Apr 18, 2024

By Rachel Koning Beals

Fintech partner banks are likely to see increased scrutiny, but growth may not slow.

Compliance, Regulation & Risk

Article

More science than art: A 3-part formula for greater banking CX

Apr 17, 2024

By David Ritter

Banks need a solid strategy to improve their customer experience to grow deposits.

Consumer Banking

Article

Multigenerational households want more personalized banking options

Apr 16, 2024

By Bentzium (Bentzi) Aviv

Multigenerational families have unique financial services needs. Transparency and insight emerged as a critical pain point, Amdocs finds.

Consumer Banking

Article

AI is impacting the work of dealmakers and financial professionals. Here’s how.

Apr 15, 2024

By Mark Williams

For one, due diligence is already being transformed by artificial intelligence.

Technology

Article

Here’s what’s next in the vital (and complex) relationship between banks and fintech in this economy

Apr 12, 2024

By Rick Kuci

Tougher regs and economic noise – including an election, fluctuating interest rates and wage inflation – mean that smart fintech-bank partnerships are more crucial than ever.

Technology

Article

To prepare for gen AI tomorrow, financial institutions should prioritize data organization today

Apr 11, 2024

By Mark Leher

First ask, how does your organization manage architecture and access for both structured and unstructured data?

Technology

Article

Banks must speed up fraud interdiction to keep pace with real-time payments

Apr 10, 2024

By Brian Keefe

A Q&A with Brian Keefe of NICE Actimize.

Fraud Prevention

Article

Unmasking work friction: Hidden hurdles cost banks millions

Apr 9, 2024

By Christophe Martel

Ask employees where they experience the most friction daily and triage the costliest pain points.

Technology

Article

3 strategies – starting with fast onboarding – to help banks boost deposits

Apr 8, 2024

By Har Rai Khalsa, Mark Leher

Customer attraction should not come at the expense of deepening existing relationships via highly engaged digital offerings.

Consumer Banking

Article

‘The Great Deposit Refinance’: Revolutionizing depositor engagement in banking

Apr 5, 2024

By James White

Sit out the rate war and instead use personalized communications that put the focus on a depositor’s overall financial health.

Consumer Banking

Article

No bank is an island: 4 ways technology partners help deliver primary relationship status

Apr 4, 2024

By Rita Hubner

To smartly grow business-customer revenue, look for a fintech vendor that offers more than a single area of expertise.

Business Banking

Article

Transforming contact centers with AI: 4 essential use cases

Apr 3, 2024

By Rahul Kumar

Bank survey respondents anticipating spending more on CX technology will give priority to AI.

Technology

Article

Smart marketing and data leveraging in 2024’s financial services landscape

Mar 28, 2024

By Stephenie Williams

This year, an election and the Olympics make for a crowded messaging space, while interest-rate whiplash may confuse customers. Here’s how to strategize.

Consumer Banking