Banking Strategies to Power Smart Decisions

View BAI Banking Strategies content, BAI research and other BAI thought leadership.

Article

SMB lending: ‘Treat small businesses like the digital citizens they are’

Mar 25, 2024

By Chris Hendrickson, Kevin Trilli
Comerica’s Chris Hendrickson and Amount’s Kevin Trilli shared their roadmap in our recent webinar ‘Navigate SMB Lending: Best practices in an evolving landscape’.
Business Banking

Article

Banks should use relationship management to counter economic uncertainty

Mar 4, 2024

By Bryan Peckinpaugh
Commercial banking relationships are complicated. But building stronger pipelines, fed by data and smart workflows, can fortify banks and their customers from interest-rate swings.
Business Banking

Article

To retain commercial customers, focus on perpetual onboarding

Jan 8, 2024

By Young Pham
The trend favoring quicker customer onboarding isn’t always best practice. Instead, design an adaptable onboarding experience for the long term.
Business Banking
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Topics

Formats

Report

State of the U.S. Deposit Market

Apr 25, 2024

U.S. banking deposits continue to be impacted by post-pandemic economic turbulence. This analysis tracks key trends in the U.S. bank deposit landscape among both consumers and small businesses, covering 2023 and the first financial quarter of 2024....
Business Banking / Consumer Banking

Webinar

Small business banking trends

Upcoming: May 15, 2024

Discover the latest trends and challenges for business banking customers. BAI conducted a survey of business owners to understand their priorities and challenges that will influence their strategies in the future....
Business Banking

Webinar

State of U.S. Deposits

Upcoming: Jun 12, 2024

In this presentation, informed by BAI's latest consumer and small business weekly deposit data and our team of industry analysts, we will address the latest trends in deposits and what we expect to unfold this year and into 2025....
Business Banking / Consumer Banking

Article

No bank is an island: 4 ways technology partners help deliver primary relationship status

Apr 4, 2024

By Rita Hubner
To smartly grow business-customer revenue, look for a fintech vendor that offers more than a single area of expertise.
Business Banking

Webinar

State of U.S. Deposits

Recorded: Mar 19, 2024

Join us for the March installment of the state of U.S. deposits webinar series to learn the latest consumer and small business industry trends. To help financial services leaders navigate current market conditions, BAI Research leverages insights from financial services...
Business Banking / Consumer Banking

Infographic

U.S. consumer and small business deposit trends

Jan 22, 2024

By Isio Nelson, Tom Hoscheidt
Are your deposits lagging or leading? BAI Research released the latest state of deposit trends, which includes data from the top 20 U.S. consumer banks as well as the leading direct banks. It’s no surprise that deposit growth has been negative due to a turbulent rate environment. Consumers and small businesses have reduced their balances and made rate-driven decisions, such as a major shift into CDs offering attractive yields. How long will current trends continue? Where are deposits headed?
Business Banking

Webinar

Navigate SMB lending: Best practices in an evolving landscape

Recorded: Jan 24, 2024

The discussion will cover key strategies and best practices to drive profitability and offer insights to stay ahead of the curve and position your institution, big or small, for success in small business lending....
Business Banking

Article

The growing importance of commercial credit cards in a high-interest-rate environment

Nov 21, 2023

By Anil Goyal
Banks that want to stay competitive and build customer retention with today’s high interest rates can see many advantages from commercial credit cards.
Business Banking

Podcast

Winning the primary client relationship battle

Nov 14, 2023

By Holly Hughes, Marc Salinas, Eric Campbell
Marc Salinas and Eric Campbell from Bottomline Technologies join us on our BAI Banking Strategies podcast to share how recent industry events create an opportunity for financial institutions to position themselves as a valued resource for their business banking and commercial clients and win the battle for primary ownership of the customer relationship.  
Business Banking

Article

Three considerations for bankers to enhance SMB lending

Oct 2, 2023

By Will Tumulty
Small business lending presents a huge opportunity for financial institutions. Understanding SMB lending preferences and disclosure requirements will help banks improve their strategy.
Business Banking

Article

Time to sharpen the focus on current banking relationships

Jul 31, 2023

By Mac Thompson
Relationship banking—prioritizing existing primary banking relationships—allows banks to strengthen their bottom line and remain resilient.
Business Banking

Whitepaper

Quick Q&A on Proactive Credit Risk Management: Leveraging Early-Warning Tools and AI in Commercial Lending

Jul 27, 2023

AI is no longer a buzzword or a concept of the future. It is now a tangible technology. However, leveraging the power of AI is easier said than done. Assessing the possible costs and benefits and then investing in AI technology...
Business Banking

Article

How banks can attract startups after the SVB collapse

Jul 20, 2023

By Young Pham
Institutions with suitable service models will differentiate themselves as attractive long-term partners, not just a place for nascent companies to park their cash.
Business Banking

Webinar

What small businesses want and need in their banking relationship

Recorded: Aug 9, 2023

In this webinar, you’ll learn why focusing on the customer experience is key to acquiring and retaining small business customers and see how their expectations of their banking relationship change as they grow. Holly Hughes, BAI CMO, will share the latest...
Business Banking

Webinar

How to optimize your branch experience for maximum commercial deposit growth

Recorded: Aug 2, 2023

Join us for this complimentary webinar to learn how the bank approached the unique challenges of in-branch business deposit account onboarding and the value of leveraging deposit origination technology across a branch network....
Business Banking / Technology

Article

Small businesses, big opportunities

Jun 29, 2023

By Isio Nelson
Giving these operators attention and tailoring offers to their needs can help banks develop an enduring relationship that can become more fruitful over time.
Business Banking

Podcast

Creating better digital payments for businesses

Jun 20, 2023

By Terry Badger, Layne Kight
Layne Kight from Deluxe is our guest on the BAI Banking Strategies podcast and will share ideas on how banks and credit unions can improve the payments experience for their business customers.
Business Banking

Article

The secret to retaining SMB clients

Jun 5, 2023

By Jennifer Dimenna
Banks and credit unions that implement the right digital strategies and invest in their platform can prove their worth to small-business customers.
Business Banking

Article

Digitalizing customer service and support in SMB lending

May 24, 2023

By John Fernandez
Banks that provide a seamless, digitally optimized online application experience will be well positioned to attract business and increase profitability.
Business Banking

Article

Fintechs can help SMBs deal with recession

Apr 19, 2023

By Justin Adler
When small-business owners’ backs are against the wall, the imperatives are all about reducing costs, saving time and ultimately keeping the doors open.
Business Banking

Article

How community banks can win in the SMB segment

Mar 15, 2023

By Jennifer Dimenna
According to a new report, 85% of banks believe greater success with small businesses is critical to their longer term success.
Business Banking