Banking Strategies to Power Smart Decisions

View BAI Banking Strategies content, BAI research and other BAI thought leadership.

Article

Retail cracked the CX code. What can banks learn?

Apr 29, 2024

By Young Pham
In retail, omnichannel experiences are so common that they've become a customer expectation.
Consumer Banking

Article

Is the bank branch’s reality virtual?

Apr 26, 2024

By Dawn Wotapka
Proponents say the metaverse is revolutionary. For banks, this might include transactional, retail and gaming VR experiences with a few familiar aspects of traditional branches.
Consumer Banking

Article

How gen AI will change bank marketing and the role of the marketer

Apr 25, 2024

By Abbas Merchant
Rapid developments in AI and automation are creating new possibilities and perils for marketers. That’s especially true in highly regulated and intensely competitive financial services.
Technology
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Webinar

Efficiency unlocked: Improving the borrower-lender experience

Upcoming: Jun 18, 2024

Join us for a look at Moody’s new Lending Suite Front Office solution, designed to turn this daunting process into a sleek and streamlined digital experience....
Business Banking

Article

How gen AI and data democratization can drive customer journeys

May 17, 2024

By Joe Collura
Within consumer banking, repetitive tasks use up the valuable time of customers and employees. AI is changing that.
Technology

Article

Harness AI’s large language models for enhanced anti-fraud defenses

May 16, 2024

By Ben Rayner
More banks revolutionize adverse media screening for speed and accuracy. Yet there are always tradeoffs to keep in mind.
Technology

Article

Credit card and auto loan delinquencies hit highest rate in a decade and defaults have not peaked

May 15, 2024

By Rachel Koning Beals
New York Fed report shows percentage of credit card balances that fell into delinquency rose 9% last quarter.
Consumer Banking

Article

Don’t rubber stamp regulatory courses — establish KPI for training success

May 14, 2024

By Christopher Boersma
Smartly designed key performance indicators help banks measure how compliance training is best taught and used daily.
Compliance, Regulation & Risk

Webinar

NIST Cybersecurity Framework 2.0: How to protect your organization from modern cyber threats

Upcoming: Jun 6, 2024

Join us for this complimentary BAI webinar to hear how you can directly apply the NIST CSF 2.0 to the risks you face. You’ll also learn how this framework impacts your organizational policies, procedures and risk management programs, and what...
Compliance, Regulation & Risk

Article

Higher, longer: How bankers might approach today’s interest-rate environment

May 13, 2024

By Steven Patrick
It’s vital to resist speculating on Federal Reserve interest-rate moves. Focus instead on pricing, investments and other strategies.
Compliance, Regulation & Risk

Whitepaper

Why AI needs to be smarter

May 13, 2024

AI-based tools can enable businesses to automate by quickly scrutinizing vast volumes of digital data to uncover patterns of suspicious activity. However, to reap its rewards, companies must be aware of AI's inherent risks....
Fraud Prevention / Technology

Whitepaper

Top 5 AI-powered mortgage industry trends to watch in 2024

May 13, 2024

Opportunities abound with AI, but what are the trends and innovations forward-thinking business leaders should pay attention to? In this whitepaper, dive deeper into the top AI-driven trends taking hold of the mortgage and finance industries in 2024....
Consumer Banking

Article

Scaling AML compliance with AI to prepare for the next black swan event

May 9, 2024

By Art Mueller
Artificial intelligence has a greater role to play in ramping up anti-money laundering efforts.
Technology

Article

From degrees to ‘I Do’: Tailor a bank marketing strategy to summer’s life milestones

May 9, 2024

By James White
There are mostly interest rate-agnostic opportunities for banks to win customers for the long haul.
Consumer Banking

Report

Unlock what’s next for digital

May 9, 2024

This edition is a checkpoint for your digital ROI, as the demand to capture an increasingly higher level of operational efficiency continues to grow. The issue additionally explores what’s next for consumer-facing digital features competing in an expanding payments space, as...
Consumer Banking

Article

Payments: Plan for dual messaging format to expand offerings

May 8, 2024

By Michael Meeks
Not supporting both ISO 8583 and ISO 20022 standards leaves many payment processing companies exposed to compliance, security and other risks.
Payments

Webinar

Improving customer experience to reduce AHT and improve first-time issue resolution

Upcoming: Jun 13, 2024

How does your bank equip contact center representatives to help them better resolve customer issues in the moments they seek assistance? Join us for this complimentary webinar to learn how banks can more efficiently address customer issues with visualization tools that...
Customer Experience

Article

Navigating compliance in community banking: AI brings opportunity

May 7, 2024

By Jake Fuchs
AI-powered compliance cost savings helps community banks to compete and honor their commitment to local economies.
Technology

Podcast

Fight fraud collectively for the biggest impact

May 6, 2024

By Holly Hughes, Crystal Blythe
IDology's Crystal Blythe discusses in the BAI Banking Strategies podcast that the real-time fraud fight lies solidly with building out an information-sharing consortium across collaborators and competitors.
Fraud Prevention

Leveraging AI could revolutionize card issuance for financial institutions

May 3, 2024

By Bhavin Turakhia
For FIs looking to introduce AI to their banking and credit card stack, what are their options and how does AI play a role?
Technology

Job Aid

Guidance on Creating Policies and Procedures

May 3, 2024

BAI has put together considerations to help financial services organizations understand why policies and procedures are important along with best practices on planning, creating, documenting, and communicating them....
Compliance, Regulation & Risk

Podcast

The fraud fight gets faster

May 2, 2024

By Holly Hughes, Brian Keefe
Brian Keefe of NICE Actimize joined the BAI Banking Strategies podcast to share his best ideas to leverage fraud-detection technology and real-time interdiction.
Fraud Prevention

Whitepaper

2024 digital banking performance metrics

May 2, 2024

This report offers key digital banking metrics to gauge your progress, effectiveness and efficiency. Gain insights to equip your financial institution with the knowledge to navigate the digital future confidently....
Digital Banking

Article

Wealth transfer, AI and real-time payments: Planning strategically for banking’s next big challenges

May 1, 2024

By Carlos Lopez
A Quick Q&A with Jack Henry’s Carlos Lopez on how best to think about strategy when so many technological changes abound.
Consumer Banking