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Article

Retail cracked the CX code. What can banks learn?

Apr 29, 2024

By Young Pham

In retail, omnichannel experiences are so common that they've become a customer expectation.

Consumer Banking

Article

Is the bank branch’s reality virtual?

Apr 26, 2024

By Dawn Wotapka

Proponents say the metaverse is revolutionary. For banks, this might include transactional, retail and gaming VR experiences with a few familiar aspects of traditional branches.

Consumer Banking

Article

How gen AI will change bank marketing and the role of the marketer

Apr 25, 2024

By Abbas Merchant

Rapid developments in AI and automation are creating new possibilities and perils for marketers. That’s especially true in highly regulated and intensely competitive financial services.

Technology

Article

Wealth transfer, AI and real-time payments: Planning strategically for banking’s next big challenges

May 1, 2024

By Carlos Lopez

A Quick Q&A with Jack Henry’s Carlos Lopez on how best to think about strategy when so many technological changes abound.

Consumer Banking

Article

Signs point to encouraging bank deposit growth in second half of 2024

Apr 30, 2024

By Mark Riddle, Rachel Koning Beals

BAI Banking Outlook shows deposit quality over quantity continues to matter most given uncertain interest-rate timing, consumers’ generational priorities.

Consumer Banking

Article

Security: 8 steps for banks to simplify Identity and Access Management

Apr 24, 2024

By Beth Sumner

Think of IAM as a digital-banking gatekeeper that enables and doesn’t inhibit customers, vendors and employees.

Technology

Article

Bank regulators care about more than just policy acknowledgments

Apr 23, 2024

By Christopher Boersma

Centralize your policy management to create a culture of compliance.

Compliance, Regulation & Risk

Article

Transform your people before you transform your branches

Apr 22, 2024

By Katherine Regnier

“Trying to transform your branches without transforming your people first is like giving someone without a license a new car,” says Aaron Young, senior vice president of retail banking at Credit Union of Southern California (CU SoCal)....

Consumer Banking

Article

From interactive teller machines to high-tech signage, more branches go digital

Apr 19, 2024

By Katie Kuehner-Hebert

ITMs are in and tablet bars are out. Self-service features aren’t only about efficiency—they must enhance the customer experience.

Consumer Banking

Article

Enforcement numbers are telling: BaaS crackdown picked up in early 2024

Apr 18, 2024

By Rachel Koning Beals

Fintech partner banks are likely to see increased scrutiny, but growth may not slow.

Compliance, Regulation & Risk

Article

More science than art: A 3-part formula for greater banking CX

Apr 17, 2024

By David Ritter

Banks need a solid strategy to improve their customer experience to grow deposits.

Consumer Banking

Article

Multigenerational households want more personalized banking options

Apr 16, 2024

By Bentzium (Bentzi) Aviv

Multigenerational families have unique financial services needs. Transparency and insight emerged as a critical pain point, Amdocs finds.

Consumer Banking

Article

AI is impacting the work of dealmakers and financial professionals. Here’s how.

Apr 15, 2024

By Mark Williams

For one, due diligence is already being transformed by artificial intelligence.

Technology

Article

Here’s what’s next in the vital (and complex) relationship between banks and fintech in this economy

Apr 12, 2024

By Rick Kuci

Tougher regs and economic noise – including an election, fluctuating interest rates and wage inflation – mean that smart fintech-bank partnerships are more crucial than ever.

Technology