Banking Strategies to Power Smart Decisions

View BAI Banking Strategies content, BAI research and other BAI thought leadership.

Article

Retail cracked the CX code. What can banks learn?

Apr 29, 2024

By Young Pham
In retail, omnichannel experiences are so common that they've become a customer expectation.
Consumer Banking

Article

Is the bank branch’s reality virtual?

Apr 26, 2024

By Dawn Wotapka
Proponents say the metaverse is revolutionary. For banks, this might include transactional, retail and gaming VR experiences with a few familiar aspects of traditional branches.
Consumer Banking

Article

How gen AI will change bank marketing and the role of the marketer

Apr 25, 2024

By Abbas Merchant
Rapid developments in AI and automation are creating new possibilities and perils for marketers. That’s especially true in highly regulated and intensely competitive financial services.
Technology
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Topics

Formats

Podcast

Fight fraud collectively for the biggest impact

May 6, 2024

By Holly Hughes, Crystal Blythe
IDology's Crystal Blythe discusses in the BAI Banking Strategies podcast that the real-time fraud fight lies solidly with building out an information-sharing consortium across collaborators and competitors.
Fraud Prevention

Leveraging AI could revolutionize card issuance for financial institutions

May 3, 2024

By Bhavin Turakhia
For FIs looking to introduce AI to their banking and credit card stack, what are their options and how does AI play a role?
Technology

Job Aid

Guidance on Creating Policies and Procedures

May 3, 2024

BAI has put together considerations to help financial services organizations understand why policies and procedures are important along with best practices on planning, creating, documenting, and communicating them....
Compliance, Regulation & Risk

Podcast

The fraud fight gets faster

May 2, 2024

By Holly Hughes, Brian Keefe
Brian Keefe of NICE Actimize joined the BAI Banking Strategies podcast to share his best ideas to leverage fraud-detection technology and real-time interdiction.
Fraud Prevention

Whitepaper

2024 digital banking performance metrics

May 2, 2024

This report offers key digital banking metrics to gauge your progress, effectiveness and efficiency. Gain insights to equip your financial institution with the knowledge to navigate the digital future confidently....
Digital Banking

Article

Wealth transfer, AI and real-time payments: Planning strategically for banking’s next big challenges

May 1, 2024

By Carlos Lopez
A Quick Q&A with Jack Henry’s Carlos Lopez on how best to think about strategy when so many technological changes abound.
Consumer Banking

Article

Signs point to encouraging bank deposit growth in second half of 2024

Apr 30, 2024

By Mark Riddle, Rachel Koning Beals
BAI Banking Outlook shows deposit quality over quantity continues to matter most given uncertain interest-rate timing, consumers’ generational priorities.
Consumer Banking

Report

State of the U.S. Deposit Market

Apr 25, 2024

U.S. banking deposits continue to be impacted by post-pandemic economic turbulence. This analysis tracks key trends in the U.S. bank deposit landscape among both consumers and small businesses, covering 2023 and the first financial quarter of 2024....
Business Banking / Consumer Banking

Article

Security: 8 steps for banks to simplify Identity and Access Management

Apr 24, 2024

By Beth Sumner
Think of IAM as a digital-banking gatekeeper that enables and doesn’t inhibit customers, vendors and employees.
Technology

Webinar

Small business banking trends

Upcoming: May 15, 2024

Discover the latest trends and challenges for business banking customers. BAI conducted a survey of business owners to understand their priorities and challenges that will influence their strategies in the future....
Business Banking

Article

Bank regulators care about more than just policy acknowledgments

Apr 23, 2024

By Christopher Boersma
Centralize your policy management to create a culture of compliance.
Compliance, Regulation & Risk

Article

Transform your people before you transform your branches

Apr 22, 2024

By Katherine Regnier
“Trying to transform your branches without transforming your people first is like giving someone without a license a new car,” says Aaron Young, senior vice president of retail banking at Credit Union of Southern California (CU SoCal)....
Consumer Banking

Article

From interactive teller machines to high-tech signage, more branches go digital

Apr 19, 2024

By Katie Kuehner-Hebert
ITMs are in and tablet bars are out. Self-service features aren’t only about efficiency—they must enhance the customer experience.
Consumer Banking

Article

Enforcement numbers are telling: BaaS crackdown picked up in early 2024

Apr 18, 2024

By Rachel Koning Beals
Fintech partner banks are likely to see increased scrutiny, but growth may not slow.
Compliance, Regulation & Risk

Article

More science than art: A 3-part formula for greater banking CX

Apr 17, 2024

By David Ritter
Banks need a solid strategy to improve their customer experience to grow deposits.
Consumer Banking

Job Aid

Tracking and Communicating Training Program Status

Apr 16, 2024

In this article, BAI highlights the solutions provided in the BAI Learning Manager that help organizations create and manage compliance training programs that meet regulatory expectations....
Compliance, Regulation & Risk

Job Aid

Regulators Care About More Than Course Completions

Apr 16, 2024

In this article, BAI addresses how learning management software can help organizations create training programs that meet regulatory expectations and help foster a culture of compliance....
Compliance, Regulation & Risk

Job Aid

Setting and Monitoring Policy and Procedure Success Metrics

Apr 16, 2024

In this article, BAI highlights key metrics organizations should benchmark to measure effectiveness throughout a policy and procedure’s lifecycle....
Compliance, Regulation & Risk

Job Aid

Setting Training Metrics to Monitor Program Success

Apr 16, 2024

In this article, BAI highlights key metrics businesses should be benchmarking to measure the effectiveness of their compliance training courses throughout their lifecycle....
Compliance, Regulation & Risk

Article

Multigenerational households want more personalized banking options

Apr 16, 2024

By Bentzium (Bentzi) Aviv
Multigenerational families have unique financial services needs. Transparency and insight emerged as a critical pain point, Amdocs finds.
Consumer Banking

Webinar

Customer acquisition: Leveraging data to attract and retain customers

Upcoming: May 8, 2024

Holly Hughes, BAI CMO, will share BAI’s latest survey results and host a conversation with Chris Phelan, Director, Sales Strategy & Analytics at Vericast, on actions to take to attract and retain customers while building lasting loyalty....
Marketing & Sales