Customer Development Track

Customer acquisition, retention and development are at the core of any organization's ability to be relevant and profitable. Follow this track, which speaks to both challenges and opportunities.

Profitability & Performance Track

Return on innovation means new revenue sources, efficient processes, and having resources in place that measure progress and performance over time. This track focuses on organizational and individual performance, and gives you tangible perspectives for sustaining growth and profitability in both the short and long term.

Retailing Track

The retail industry is very competitive, commoditized, and has an infrastructure with stores/branches and multi-channel distribution-just like financial services. Follow this track to examine proven approaches and solutions to challenges from this parallel industry.

Technology & Innovation Track

How do you prioritize which capital investments and innovations for future growth are best for you? Follow the track that targets new products and services for increasing revenues and managing costs. Sample topics: emerging payments offerings (mobile, micro payments); management techniques to improve employee performance; social networks.

 

BAI reserves the right to change speakers or reschedule/cancel sessions when necessary.