Channel Innovation

BAI Retail Delivery 2014
11/12/2014 8:00 AM -
11/14/2014 5:00 PM CST
McCormick Place
Chicago, Illinois
Standard Price: $1,995
Enterprise Member Price: $1,795
Gain unique perspectives from global thought leaders, from inside and outside the retail banking industry. This highly engaging, interactive event focuses on resolving key challenges and identifying new opportunities for better growth and profitability.
Putting the Customers at the Core
1:00 PM - 2:00 PM CST
In today’s world no bank is going to survive if they do not keep customer satisfaction at the forefront of their priorities. Customers are becoming more demanding and less loyal; they want to do banking on their terms, across their preferred channels and with access to real-time information. Making sure customer centricity is in the heart of your core banking system leads to customer retention and in turn leads to increased wallet share, based on a recent global consumer banking survey. Explore how the right banking software can allow you to build and release relevant, new products to market quickly, while maximizing your biggest asset – customer data. Hear firsthand from the CEO of a leading US bank that is transforming how consumers bank to a more modern, cross-platform digital experience.
How Virtual Assistants Help Banks Attract New Customers and Increase Profitability
1:00 PM - 2:00 PM CST
As banks increasingly take on the role of digital service provider, their ability to establish and foster relationships with customers becomes even more challenging and complex. Yet, virtual assistants, such as those deployed by USAA, Garanti Bank, U.S. Bank and other financial institutions, are already filling the void left by the human banker. These intuitive virtual assistants help drive sign-ups for new services and successfully direct customers to higher-value products and services. Examine how this technology can be an important part of your bank’s business strategy for improved customer relationships and revenue generation. Learn what consumers are saying about the convenience and effectiveness of virtual assistants as they become the new face and voice of banking in the 21st century.

From BAI Banking Strategies

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Future Branching at Citibank  
By Kenneth Cline
Citbank’s Brad Dinsmore says future branches need to be generally smaller than current models and staffed by better-trained, more versatile employees.
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