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Transforming the customer experience from unremarkable to sensational requires ascertaining the customer’s true needs.
Facing reduced customer loyalty and new regulatory pressures, banks must abandon punitive fees and offer services customers will gladly pay for– such as expedited payments.
Restoring customer trust in banks requires combining old-fashioned values with innovative solutions.
Provocative and interesting comments made at BAI’s Retail Delivery conference.
Community banks see an opening to recapture business lost to larger competitors through the shrewd use of technology and partnerships.
Caught between increasing regulatory burdens and disaffected customers, bankers see their salvation in a return to basics – or “traditional innovation.”