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Although banks have identified small businesses as a priority segment, most have failed to build the online product capability that these customers need.
Post-financial crisis, banks will need to improve their performance in four key areas to restore lost revenue growth.
For banks to maximize value on foreclosed properties, they need to think and act more like owners.
Complying with the recent changes in overdraft fee regulation requires utilizing customer information to build better pricing models and segment customers more effectively.
Rick Claypoole, the BAI Maverick Banker of the Year, introduced a customized checking account at the right time -- given regulatory trends.
Banking mavericks help design and implement products to meet the real needs of customers.