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Banks are responding to new regulations on overdraft fees and debit card interchange with multi-level training programs to adjust frontline staff to necessary product changes.
Embedded behavior tools can promote more consistent and productive employee performance by making sure that the right behaviors are nurtured and take root.
In their zeal to improve customer service, banks often lose sight of a key hurdle, problem resolution, which can be cleared by proper training and coaching.
Community banks often overlook a key lesson: marketing without training is like bait without a hook.
Online training, recently confined largely to operational and compliance issues, is now being used in a broader context within the bank.
As regulatory scrutiny mounts, training should be viewed as a risk management tool. While seldom a singular solution to increased regulatory risk, focused training represents an important management tool.