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As overdraft fees recede, so too must the subsidies hidden in the “free” checking account. What kinds of fees will customers accept as an alternative?
New consumer research from BAI and Finacle shows customer trust remains a residual strength to be leveraged by banks.
Provocative and interesting comments made at BAI’s Retail Delivery conference.
Putting the ‘automated teller’ in automated teller machines may enable one credit union to expand its branch network at low cost.
As banks face an increasing need to cut costs, they might consider the savings inherent in paperless lending.
By focusing their expense reduction efforts on the back office, banks miss the savings to be found in the branch network, or ‘middle office.’
As layoffs accelerate in the financial services industry, unemployed bankers face the question: what to do next? The answer is not always obvious.
Buying failed banks from the regulators can bring growth at a cheap price – but only if acquirers do their homework first.
Caught between increasing regulatory burdens and disaffected customers, bankers see their salvation in a return to basics – or “traditional innovation.”
Community banks see an opening to recapture business lost to larger competitors through the shrewd use of technology and partnerships.
Consultant Piyush Tantia says behavioral economics can help guide bankers to innovative products that meet customer needs.
As consumer credit card spending declines, issuers are experimenting with innovative products to rekindle customer interest.
We’re in an environment where free checking, if not dead, is all but dead.
... bankers felt that most regulatory changes over the past two years have been counter-productive and will simply increase the industry’s cost burden...
... the total mix of new legislative and regulatory restrictions threatens to eradicate up to 40% of annual checking product revenues by 2011.
Express Tellers are certainly not a substitute for every branch, but there are applications where they make a lot of sense.
Now, the smart community banks are saying, ‘I get how the world works.’
Banks pursuing aggressive self-service strategies aim to migrate 40% to 60% of cash and check counter transactions to self-service machines in the bra...
... electronically originated mortgage loans can expect savings of nearly $249 per loan from initial application all the way through post-closing.
While failed banks may tantalize with attractive price tags, buyers also need to see the failed institution behind the paint job.
The credit card industry is moving away from lavish rewards programs that encourage consumer spending to features that promote thrift and savings.
The goal is to move to a more behaviorally-informed and segmented intervention. That way, you’re not offering the same thing to everyone via the same ...
Looking for a job is one of the most difficult things you’ll do in your career, particularly in this recession.
... 65% percent of consumers say they trust their primary financial institution.