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FEATURE ARTICLES
Attracting Deposits from Small Biz
BY CHARLES B. WENDEL
In the world of small business banking, attracting deposits is the name of the game.
The Top 10 Lessons of Katrina
BY CHRIS COSTANZO
Cash is king in the aftermath of a natural disaster.
Bill Payment: Putting Banks Back in Control
BY JARRET HELMS, TIM MILLS & TOM WELANDER
What can restore banks as central players in retail bill payment? Customers paying their bills via bank-owned Web sites using credit and debit cards.
DEPARTMENTS
on retail banking
Improving the Call Center with Six Sigma
BY LAURI GIESEN
Six Sigma is no longer just for manufacturers; it can work in call centers too.
guest spot
Customer Relationship Strategies: Who’s In Charge?
BY STESSA COHEN
Effective customer relationships mean letting the customer control the interaction.
BAI ONLINE
President and CEO, BAI |
Industry-wide Focus on Innovation
Innovation can come from unexpected places. In financial services, for example, we tend to look to the high-tech firms for development of innovative technologies and the larger banks for deployment.
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