| Construction
Delays
by John R. Engen —
Intractable technology and thorny organizational and cultural
challenges — will customer relationship management
ever come together?
Keeping
the Faith
by Kenneth Cline
— While CheckFree
CEO Pete Kight is king of the hill in electronic bill
payment, he still needs to translate that advantage into
a win for his shareholders.
Making
Wireless Work
by Kenneth Cline —
Pioneers say the technical obstacles in wireless financial
services can be overcome, but the economics and public
demand remain unclear.
Leasing Gridlock
by Rob Luke
— Hammered by heavy
losses in auto leasing, banks must either improve their
business practices or head for the exit ramps.
M&A Forum:
All in the Family
by James C. Allen
— Eyeing potential
cost-saves, more companies are using internal advisors
for their mergers. But experts say there are limits to
this approach.
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