| The
Perils of Progress
by Steve Klinkerman
— Bill Harris' burgeoning Internet mall is helping
to revolutionize financial services. It is also posing
wrenching challenges for Intuit and its business partners.
The
Revenue Chase
by Kenneth W. Smith
— While bank acquirers
have done a good job of cost cutting, revenue synergies
have lagged. Consultant Kenneth Smith says the solution
is to revise merger planning priorities.
Selling
the One-Stop Shop
by Robert Stowe England
— Consumers generally
resist the concept of one-stop shopping for financial
services, but segmentation strategies can identify and
serve the select clients who are receptive.
Speed to
Market
Citigroup's Ed Horowitz is hustling to build a new business
model for electronic commerce -- and shaking up the company
in the process.
Harnessing
Customer Information
Banks have made great strides in installing customer information
systems, but now they must build organizational skill
in using the data, say roundtable participants.
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