Vital knowledge, essential insights and easy access. As the retail financial services industry grows increasingly complex, the pace of change is rapid. Banking executives need clear, business intelligence to stay current with industry issues, regulatory reform, emerging trends, new competitors and other key events.
BAI’s educational webinars are delivered straight to your desktop, keeping you informed on essential topics and strategies. From compliance risks in social media to revenue opportunities in a post Reg E environment, these online sessions provide the knowledge and insight to meet today’s challenges.
New webinars are constantly being added so check back often!
Find BAI Webinars that address your top-of-mind business challenge
Retail Banking Transformation – Profitably Scaling Branch Experiences Across the Omnichannel
1:00 PM - 2:00 PM CST
The global retail banking industry is at an unprecedented crossroads. As bank executives seek to make their branch networks relevant within a digitally driven ecosystem, they must find a way to cost effectively retain and leverage the proven face to face experience, crucial to maintaining a profitable consumer relationship. Sharpen your business planning as NCR explores how new technology, led by remote video and in-branch assisted service can support delivery of the right product, on the right channel at the right time to your customer base. Learn how to reduce the cost to serve your existing customers while re-distributing your branch network to reach new revenue rich markets and examine how multiple staff roles can be merged into a dynamic, universal banker role, both physical and virtual, to drive profitable future revenue generation.
Voice Biometrics – Transforming the Customer Experience Across Mobile, Web and Phone
1:00 PM - 2:00 PM CST
Banks across the globe are transforming their customer experience by deploying voice biometrics within their contact centers, smartphone apps and websites. Is your bank realizing the benefits of using voice biometrics as a single credential across these customer contact channels? Gain real-world insight with a case study of a cross-channel voice biometric deployment at one of the world’s largest financial institutions. Whether you are responsible for your organization’s overall customer experience, for its mobile app, website or contact center, or are involved with fraud prevention and security, this Webinar will provide you with a better understanding of evolving voice biometrics trends and innovations.